Getting Help
How to get expert technical or user support and guidance for your workspace.
Technical & User Support
Having issues with your workspace, experiencing a bug, or looking to log a feature request? Send an email to help@knapsack.cloud. This system is monitored by a cross-functional team and ensures your request will be tracked, prioritized, and responded to accordingly. You can continue to follow up on the same email thread throughout the course of the exchange.
User Training & Guidance
Looking for guidance on workflow, how to use the product, or other non-technical issues? Reach out to your Account Executive or Customer Success Manager.
Not sure who to contact? Send an email to hello@knapsack.cloud to reach our customer-facing team and get your request routed to the right team member.