> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.knapsack.cloud/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.knapsack.cloud/_mcp/server.

# Getting Help

## Technical & User Support

Having issues with your workspace, experiencing a bug, or looking to log a feature request? Send an email to **[help@knapsack.cloud](mailto:help@knapsack.cloud)**. This system is monitored by a cross-functional team and ensures your request will be tracked, prioritized, and responded to accordingly. You can continue to follow up on the same email thread throughout the course of the exchange.

## User Training & Guidance

Looking for guidance on workflow, how to use the product, or other non-technical issues? Reach out to your Account Executive or Customer Success Manager.

Not sure who to contact? Send an email to **[hello@knapsack.cloud](mailto:hello@knapsack.cloud)** to reach our customer-facing team and get your request routed to the right team member.